Terms of use

Agreement

These terms govern your use of lumanora.io, the Lumanora platform at app.lumanora.io, and any services we provide through them. By using the site or the platform you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it. If you do not agree, please do not use the site or the platform.

Who we are

Lumanora is a technology platform for cross-border commerce, an Australian company (“Lumanora”, “we”, “us”). References to Lumanora include our affiliates where they provide part of the services.

Definitions

Platform means the Lumanora software, dashboards, APIs and integrations. Services means the platform together with any related services we agree to provide. Account means your registered access to the platform. Content means data, product information and materials you submit. Goods means the products you ship, sell or return using the services. Modules means the separately enabled parts of the platform, including Markets, Tax, Compliance, Returns, Intelligence, Connect and Margin.

Eligibility and accounts

You must be at least 18 and able to enter a binding contract. Registration details must be accurate and kept current.

You are responsible for keeping account credentials confidential and for activity under your account. Tell us promptly at [email protected] if you believe an account has been accessed without authorisation. We may suspend access where we reasonably suspect a breach of these terms or a security risk.

What Lumanora provides

Lumanora is not a freight provider, carrier or customs broker. It is an intelligence layer above the providers you already use — allocating, clearing and tracking orders through a single system, and native to the commerce platforms you already run.

We provide the services with reasonable skill and care. We may add, change or withdraw features, and we will give reasonable notice of any change that materially reduces a module you are paying for.

No legal, tax or customs advice

Content on this site and in the platform is general information about cross-border commerce, tax structures, duties, delivery and returns. It is not legal, tax, customs, accounting or financial advice, and it does not account for your circumstances.

Nothing in the services creates an advisory or fiduciary relationship. Obtain advice from qualified professionals before making decisions about market entry, entity structure, tax registrations or compliance.

Example figures, not guarantees

Figures shown on this site and in modelling tools are example models, scenario estimates or illustrative data. They are not quotes, forecasts or guarantees of savings or outcomes. Actual results depend on your inputs, volumes, weights, categories, destination mix, return rates and provider contracts.

References to third-party fees reflect publicly documented or reported structures at the stated date — verify current pricing with each provider.

Merchant of record and customs clearance

Where Lumanora acts as merchant of record, we are the seller of record for that transaction and account for the applicable duties and taxes. Where you use Margin, goods are cleared through your own entity at a transfer price assessed on an arm’s length basis.

Customs entries are filed by a licensed customs broker. Tax registrations and filings are made by registered agents in each jurisdiction. Transfer pricing documentation is prepared by Lumanora and, where required, validated by a qualified adviser.

Clearance outcomes depend on the accuracy of the data you provide. We are not responsible for delays, duties, penalties or seizures arising from incomplete or inaccurate product, value, origin or classification data.

Carriers, agents and other third parties

You keep your own carrier and provider agreements and pay those providers directly. We supply the infrastructure and the instructions; they perform the physical services under their own terms.

The services integrate with third parties such as commerce platforms, payment providers and hosting providers. Those operate under their own terms, and we are not responsible for their availability, performance or acts.

Your responsibilities

You are responsible for the accuracy of product descriptions, values, origins, materials and classifications you submit, and for keeping them current.

You confirm that your goods may lawfully be exported from and imported into each market you select, that you hold the rights and licences needed to sell them, and that you comply with applicable sanctions, export control and product safety rules. You must not use the services for goods that are prohibited or restricted in a destination market without the required authorisations.

Fees and payment

Fees are as set out in your order form or subscription. Unless stated otherwise they are exclusive of taxes, which are your responsibility.

Subscriptions renew for successive terms unless cancelled before the renewal date, and fees already paid are non-refundable except where the law requires otherwise. We may change fees on reasonable notice, effective from the next billing period.

Intellectual property

The Lumanora name, logo, site content, platform, models, frameworks and methodologies are owned by or licensed to Lumanora. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the services and any outputs for your own internal business purposes.

You may not copy, resell, distribute or publish our materials commercially, reverse engineer the platform, or use it to build a competing product. All other product and company names are trademarks of their respective holders, and use of them does not imply affiliation or endorsement.

You keep ownership of your Content. You grant us the licence needed to operate the services for you, including sharing data with brokers, agents and carriers to clear and deliver your goods.

Confidentiality

Each party will protect the other’s confidential information with at least the care it applies to its own, and will disclose it only to perform under these terms or where the law requires it.

Personal information

We handle personal information in line with our privacy policy and the Australian Privacy Principles.

No warranty

The site and the services are provided on an “as is” and “as available” basis. To the extent permitted by law we make no warranties about accuracy, completeness, availability, or that the services will be uninterrupted or error free, and we exclude liability for loss arising from reliance on their content.

Nothing in these terms excludes rights that cannot be excluded under applicable law, including the Australian Consumer Law.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, data or goodwill.

To the extent permitted by law, our aggregate liability arising out of or in connection with the services is limited to the fees you paid us in the twelve months before the event giving rise to the claim. This clause does not limit liability that cannot be limited by law.

Indemnity

You will indemnify Lumanora against claims, losses and reasonable legal costs arising from your Content, your goods, the data you provide, or your breach of these terms.

Suspension and termination

These terms apply while you use the services. Either party may end them in line with the applicable order form, and we may suspend or terminate access for material breach, non-payment, or where continuing would create a legal or security risk.

On termination your right to access the services and any licence granted under them ends. Clauses that by their nature should survive — including intellectual property, confidentiality, liability and governing law — continue to apply.

Changes to these terms

We may update these terms from time to time. The effective date above shows when they last changed, and we will give reasonable notice of material changes. Continued use after a change means you accept the updated terms.

Governing law and disputes

These terms are governed by the laws applying in Australia, and disputes are subject to the jurisdiction of the Australian courts. Before starting proceedings, each party agrees to raise the issue in writing and attempt to resolve it in good faith.

General

These terms, together with any order form, are the entire agreement between us. If a provision is unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it.

You may not assign these terms without our consent; we may assign them to an affiliate or in connection with a reorganisation or sale of the business. Neither party is liable for failure to perform caused by events beyond its reasonable control. Notices should be sent to [email protected].

Contact

Questions about these terms? Email [email protected].